TaskBoard questions
For the KNAM Media team. Can't find your answer? Use Message Max in the app.
How do I put the app on my phone?
Open the personal link Max texted you. iPhone: in Safari tap Share (square with an arrow), then Add to Home Screen. Android: tap Install app, or in Chrome tap the three dots, then Add to Home screen. Then open it from the new TaskBoard icon.
I forgot my PIN, or I got a new phone.
Ask Max. He resets your PIN and texts you the link again. You can change your own PIN any time: Change my PIN at the bottom of your screen.
How do I clock in and out?
Tap Clock in when you start. You do not have to pick a job. When you finish, tap Clock out: the app asks "What did you do today?". Tap the jobs you worked on (today's calendar jobs and Max's job list are there to tap) or type them, one per line. Shop work counts too, for example "Shop: cut vinyl for Pepsi". Then tap Clock out again. The app saves the time, the jobs and where you are at that moment.
One clock in in the morning and one clock out at the end of the day is enough, even with several jobs in a day.
Where do I see my jobs for today?
Under Jobs on your screen: tap a day at the top to see its installs. Each job shows the time, the address with a Map button, who is going, and whether the print is ready. Tap "Details and files" for what to install, the office note and pictures of the files. Your own jobs are on top. The app keeps the last copy on your phone, so it still opens with no signal.
Where do install photos go?
Send them in the team Telegram group, like you do now. The app does not collect photos.
I work on more than one job in a day.
Just list them when you clock out, one per line. If you want Max to see how long each job took, pick the new job in the Job box and tap Switch job when you move; each job then gets its own time. You do not need to clock out in between.
My location is wrong, or there is no GPS.
Tap "Location wrong? Type the place instead" and type the address or place. That is fine, but Max sees that it was typed by hand. If location is blocked, turn it on for your browser or the app in your phone settings.
Does the app follow me all day?
No. It reads your location when you tap Clock in, Switch job, Start or End break, or Clock out, and when you open the app while you are clocked in. Nothing is recorded in the background, and nothing when you are clocked out.
How exact is the location?
Usually within 15 to 50 feet outside. Inside buildings and between tall buildings in Manhattan it can be off by a few hundred feet. The app saves how exact each reading was, so a weak signal is not held against you.
How do I turn on reminders?
Tap "Turn on reminders" on your screen and allow notifications. On iPhone, first add the app to your home screen and open it from the icon. You get a reminder if you are still clocked in at 7 PM, and a note when Max approves something or pays you.
I forgot to clock out.
After 14 hours the shift is closed. Next time you open the app it asks what time you finished. Type it and tap Save. Max sees that it was typed later.
I forgot to clock in.
Tap Add missed hours. Pick the day, start and finish time, break, job and where you worked, and send it. The hours count once Max approves them. You see the answer under My requests.
How do breaks work?
Tap Start break, and End break when you are back. Break time is taken off your hours for that job.
How do I ask for a day off or a sick day?
Tap Day off, pick the type and the days, and send. Max approves or denies it. Your screen shows how many paid days you have left this year. An approved day off, paid or not, goes on the shop calendar so the team can plan around it.
Why don't I see paid days off?
Paid sick and vacation days are for full-time team members. Part-time team members can still ask for unpaid days off. Max can also give extra days to anyone. If you think your schedule is wrong, ask Max.
I paid for something for work. How do I get it back?
Tap Add expense. Type the amount and what it was for, and take a photo of the receipt. Once Max approves it, it is added to your next pay. Keep the paper receipt until you are paid.
How do I tell Max about a problem or idea?
Tap Message Max, pick Comment, Question, Concern or Safety, and write it. Max gets it by email and in the app. For anything urgent or dangerous, call Max right away.
How are my hours counted and paid?
Every Monday the app builds a report of the week before (Monday to Sunday) for payroll: your hours per day, approved extra hours, days off, bonuses and expenses. If something looks wrong on your screen, tell Max before payday.
Who sees my information?
Max and KNAM Media management. It is kept in KNAM's Google account for payroll and tax records. Read the Privacy notice for details.
The app is not working.
Check your internet, then close and open the app. If it still does not work, write down your start and finish times and tell Max, or use Add missed hours later.